Privacy Policy

Who we are

VoxDrive is a service of Metal3 LLC ("VoxDrive", "we", "us"), a limited liability company that provides AI phone-agent services to automotive dealerships. This policy covers our website (getvoxdrive.com) and platform. Reach us through the contact form, or by mail at: Metal3 LLC (VoxDrive), 1825 South Grant Street, Suite 200, 2nd Floor, San Mateo, California 94402, USA.

Call recordings & transcripts

Calls handled by our platform are recorded and transcribed on behalf of our dealership customers. A recording disclosure is played at the start of every call, following each state's consent rules. Recordings are stored encrypted, retained per the dealership's configured retention period, and are never sold.

Data we collect

Website: analytics and the details you submit in a demo request (name, dealership, email, phone, and your note). Platform: account data, call audio and transcripts, caller phone numbers, and appointment details processed on behalf of our dealership customers.

How we use it

To provide and improve the service, generate call analytics for the dealership, and communicate with you about your request or account. We do not sell personal information, and we do not use callers' data to train third-party models. Service providers (cloud hosting, telephony carriers, speech and AI providers) process data under contract — see our Security page.

SMS/text messaging

How you opt in. Text messaging is opt-in only. When you call a dealership that uses VoxDrive, our AI phone agent may ask whether it can text you — for example, to send an appointment confirmation you requested. If you give your mobile number and verbally agree on that recorded call, you consent to receive service text messages from that dealership via VoxDrive. Consent is not a condition of any purchase, and it applies only to the dealership you contacted.

These are transactional messages related to your request — appointment confirmations, reminders, and callback notifications — sent on behalf of the dealership you contacted. Message frequency varies with your activity, typically about 1 to 3 messages per appointment. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time; STOP ends messages for that program.

We do not share your mobile opt-in information or phone number with third parties or affiliates for their marketing or promotional purposes. Your number and SMS consent are used only to deliver the messages you asked for, and are shared solely with the service providers (such as our telephony/SMS carrier) that help deliver them, under contract. Text-messaging opt-in data and consent are not shared with any third party for any other purpose.

Your choices

To access or delete data from a call with a dealership using VoxDrive, contact that dealership or reach us through the contact form. To stop marketing emails, use the unsubscribe link in any message.

Last revised: July 2026.